SmallBizGenius Analysis
Irobot receives overwhelmingly negative reviews, with customers frequently citing product malfunctions, poor customer service, and issues with warranty coverage. While some older models receive praise, recent experiences indicate a decline in product quality and support.
Category Breakdown
Scores based on analysis of 272 recent reviews
Product Reliability
2.0/10Many customers report that their Irobot products malfunction or stop working within a short period. Issues include charging problems, navigation errors, and complete failure of the device. For example, several reviewers mention their Roombas dying within months or even weeks of purchase.
65 reviews mention thisCustomer Service
1.5/10A significant number of reviewers express dissatisfaction with Irobot's customer service. Common complaints include long wait times, unhelpful or unresponsive support agents, and difficulty resolving issues. Several reviewers describe spending hours on the phone or engaging in lengthy email exchanges without a satisfactory resolution.
58 reviews mention thisWarranty Issues
2.0/10Many customers report difficulties obtaining warranty service from Irobot. Some reviewers claim that Irobot denies warranty claims for seemingly valid issues or provides replacement parts that quickly fail. One reviewer noted that even after multiple replacements, the company refused to honor the warranty on the replacement part.
25 reviews mention thisApp Functionality
3.0/10Several reviewers mention issues with the Irobot mobile application. Problems include difficulty connecting to the robot, frequent app crashes, and unreliable functionality. One reviewer described the app as a "joke".
15 reviews mention thisShipping and Delivery
2.5/10Some customers report issues with shipping and delivery, including delayed orders and lack of communication. One reviewer stated they were still waiting for their order months after purchase.
10 reviews mention thisPros & Cons
What Customers Love
"I've been using my iRobot Roomba J7 for about 2 years and am very happy with the quality of the product - It works really well and I've been satisfied with its performance."
"I spoke to Pete at Irobot in Glasgow, who identified that i had only just unwrapped my Roomba 7 even though Id bought it 8 months ago - and it wasnt sucking properly. He immediately offered a replacement..."
Common Complaints
"The first vacuum died within a few months, they sent me a replacement vacuum, and that one died within two uses."
"An absolute nightmare to deal with. I've spent literal hours on the phone trying to reach their customer service..."
"Absolutely horrible... do not stand behind their products. Had a Braava Jet issue after only 3 months and they would not honor their warranty."
"The app fails constantly. It doesn't clean well. It needs rebooted over and over. It won't work most of the time."
"Ordered in November and still waiting for my delivery.website said shipped within a few days. Customer service dreadful."
"My most recent issue is replacement batteries for my 3 year old Roomba are obsolete, rendering the vacuum useless"
Common Questions About Irobot
Answers derived from customer review patterns
Is Irobot legit and trustworthy?
Based on the analyzed reviews, there are significant concerns about Irobot's trustworthiness. Many customers report receiving faulty products, experiencing difficulties with customer service, and facing challenges with warranty claims. While Irobot is a well-known brand, the high volume of negative feedback suggests that customers should proceed with caution and carefully consider alternative options. The consistent issues raised across numerous reviews indicate a potential pattern of unreliability.
Based on 45 reviewsDoes Irobot have good customer service?
The reviews analyzed indicate that Irobot's customer service is generally poor. Customers frequently complain about long wait times, unhelpful or unresponsive support agents, and difficulty resolving issues. Many reviewers describe spending hours on the phone or engaging in lengthy email exchanges without a satisfactory resolution. The negative sentiment surrounding customer service is a recurring theme in the reviews.
Based on 58 reviewsIs Irobot worth it for small business?
Based on the analyzed reviews, Irobot may not be a worthwhile investment for small businesses. The frequent product malfunctions, poor customer service, and warranty issues raise concerns about the reliability and long-term cost-effectiveness of Irobot products. Small businesses that rely on consistent and dependable cleaning solutions may find Irobot to be a frustrating and unreliable choice. Alternative brands with more positive customer feedback may be a better option.
Based on 30 reviewsWhat is Irobot's return policy like?
The reviews do not provide specific details about Irobot's official return policy. However, several reviewers mention difficulties obtaining refunds or replacements for faulty products, even within the warranty period. Some customers claim that Irobot delays or denies return requests, making it challenging to return defective items. Based on this feedback, it appears that the actual experience of returning products to Irobot can be problematic.
Based on 15 reviewsWhy are Irobot Roombas failing so quickly?
Several reviewers suggest that Irobot's product quality has declined over time, leading to more frequent malfunctions and failures. Some speculate that the company may be using subpar materials or prioritizing profits over quality. Others point to potential design flaws that cause specific components to fail prematurely. While the exact reasons are unclear, the recurring theme of rapid product failure is a significant concern among customers.
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